What Should I Expect When My Order Is Held?
Manual Review Outcomes
Marvin M
Last Update 3 years ago
If your order has undergoes a manual review, you can expect one of the following outcomes:
Your order might get approved: we will email you when your order gets delivered and your keys are available to be revealed in your account. You will not pay any more for your order, even if the price has since changed or the offer has expired.
We might require more information from you: If this happens, we will contact you via email (this will be your account email address). Please reply with the requested information as soon as possible in order for us to complete the manual review.
The order might get cancelled: If the order remains suspicious, or we do not receive the information required to approve it, we will cancel it and your money will be refunded. In a few rare cases, an order may be cancelled without requesting for any additional information from you. If this happens your money will still be refunded.